Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return within the 30 days, your item must be in an unused state, in the same condition that you received it and in the original packaging.
To complete your return, please contact us with details of your purchase, reason for requesting a return and refund along with your receipt or proof of purchase.
Please do not send your purchase back to us before initiating contact.
There are certain situations where only partial refunds can be granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 20 days.
Late or missing refunds
If you have not received a refund after 14 days from the date we received your returned item, please contact our customer service desk by emailing [email protected]
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Items will only be replaced if they are clearly defective or damaged. If you need to exchange it for the same item, send us an email [email protected] to arrange a return and exchange.
To return your product, please email us at [email protected] and we will provide shipping return options for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend you consider using a trackable shipping service or purchasing shipping insurance when returning your item. We cannot guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.
