Privacy Policy

[UPDATED 24 May, 2018]


BadCatGames Ltd. Privacy Policy Statement

This privacy statement provides information about the personal information that BadCatGames collects from visitors to the website, and the ways in which BadCatGames uses that personal information.

Note that the use of terms “we”, “our”, or “us” in this statement refer to BadCatGames Ltd.

BadCatGames Ltd is registered in Scotland under company number 556314.
Our registered office is 43 Church Street, Alloa, Scotland, FK10 1DH, United Kingdom.
You can contact us at any time by sending email to info@badcatgames.eu.


This statement informs you of our policy about all the information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (termed “personal information”) and information that cannot identify you. In the context of the law and this statement, “process” means to collect, store, transfer, use or otherwise act on information.

We take protection of your privacy and confidentiality very seriously. We confirm and agree that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally be made available to any third party. We undertake at all times to preserve the confidentiality of all information that you provide to us when using this website.

If there are one or more points laid out below with which you are not happy or do not agree with, you cannot continue using our website and must leave it. By continuing to use our website you are agreeing to the terms laid out in this statement.

Our policy complies with UK law accordingly implemented, including that required by the new EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as detailed below, we do not sell, share or disclose to a third party, any information collected through our website.

How we process information about you

The law requires us to determine which of six defined basis we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we must and will immediately cease processing your data. If the basis changes, then if required by law, we shall notify you of the change and notify you of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information (e.g. name and address or contact details).

We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with recommendations and/or advice on products, services and how to obtain the most from using our website

We process this information on the basis of the contract between us, or that you have requested we use the information before we enter into a legal contract.

We may also aggregate this information and use it to provide class information (for example to monitor our performance with respect to a particular service we provide). If we use your data for this purpose, it will be obfuscated and aggregated into a form such that you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, (for example, when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services), you provide your consent to us to process information that may include personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, such as by asking you to agree to our use of cookies.

Otherwise sometimes you will give your consent implicitly, such as when sending us an email message and expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may however aggregate it in a general way and use it to provide class information, such as to monitor the performance of part of our website.

Only if you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us directly at info@badcatgames.eu. However, if you do this, you may not be able to use our website or any of our services further.

3. Information we process for the purposes of legitimate interests

We may process your information on the basis that there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do so only after having given careful consideration to:

whether the same objective could be achieved through other means
whether processing (or not processing) of your information might cause you harm
whether you would expect us to process your data, and whether you would consider it reasonable for us to do so

For example, we may process your data on this basis for the purposes of:
3.1.     record-keeping for the purpose of administration of BadCatGames Ltd.
3.2.    protecting your interests where we believe we have a duty to do so
3.3.    responding to communication from you to which we believe you would expect a response
3.4.    protecting and asserting the legal rights of any party
3.5.    insuring against or obtaining professional advice that is required to manage BadCatGames Ltd’s risk.

?4. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation written in law.
For example, we may be required by legal authorities to give information if they so request it or if they have the proper authorisation.
This may include your personal information.


Specific use of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

This use of our website by you might include: posting a message on our forum, leaving a review of a product or service, tagging an image, clicking on an icon next to another visitor’s message to convey your response

In posting personal information such as your name, nickname or opinion, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared, but it will be stored, and we reserve all rights to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided that your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to delete the personal information that you have posted. You can make a request at any time by contacting us at info@badcatgames.eu .


?6. Complaints regarding content on our website

We attempt to moderate user generated published content when necessary, but are not always able to do so rapidly. If you wish to complain about any of the content on our website, please do so and we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate, but any involvement with public published content on our site will be decided upon at our discretion only.


7. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Neither our employees nor our contractors ever have access to it.
At the point of payment, you are transferred to a secure page on the website of Stripe or PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.


8. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.


9. Sending a message to our support team

When you contact us (by any means including email, telephone or through our website), we collect the data you have given to us in order to reply with the information you need. Your contact request and any responses we give may be recorded in order to increase the efficiency of our business and help deal with your request.

We keep personally identifiable information associated with your message, such as your name, telephone number and email address so as to be able to track our communications with you to provide a high quality service.


10. Complaints

When we receive a complaint, we record all the information you have given to us and we will use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
Some of this information may be retained and used in aggregated anonymous form to help us assess the level of service we provide, but not in a way that could identify you or any other person.

11. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit you for such referrals. It also includes information that allows us to transfer any commission to you.

The information you provide on this basis is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner of our business to agree to reciprocate this policy.


Use of information we collect through automated systems when you visit our website

12. Cookies

Cookies are small files that are placed on your computer’s hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Cookies have a limited shelflife (some may last for a defined period of time while others last indefinitely).

Your web browser should allow you to control the cookies saved on your computer including deleting them.

?Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you allow us to use cookies. If you choose not to accept them, we will only record that you have not consented to their use and they will not be used for any other purpose. If you choose not to use the cookies or you prevent their use through your browser settings, the functionality of our website and thus your use of it will likely be impaired.

We use cookies in the following ways:
12.1. to keep you signed in our site
12.2. to track how you use our website
12.3. to record whether you have seen specific messages we display on our website
12.4. to record your answers to surveys and questionnaires on our site while you complete them

13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded. Information such as your geographical location, your Internet service provider and your IP address is recorded as standard. We also may record information about the software or hardware you are using to browse our website, such as the type of computer or device (e.g. PC, tablet or phone).

We use this information in aggregate form to assess the popularity of the webpages on our website and how we perform in providing content to you.

14. Using re-marketing tools

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
Third parties sometimes will provide us with re-marketing services. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.


Disclosure and sharing of your information


15. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except in the ways we have set out in this statement), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.


16. Third party advertising on our website

Third parties may in future be allowed to advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy statement does not cover the information practices of these third parties.


?17. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

18. Data may be processed outside the European Union

Currently our website is hosted in Scotland. As of the date this statement was last updated [see top of document] we are still (currently) in the EU.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Data obtained within the UK or any other country therefore could be processed outside the European Union. For example, if you purchase a product from us that requires delivery and your geographical location (outwith the EU) means that the product must be shipped from a location outwith the EU.

We use the following safeguards with respect to data transferred outside the European Union:
We comply with a code of conduct approved by a supervisory authority in the European Union, specifically that of the United Kingdom.


Access to your own personal information

19. Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by either contacting us info@badcatgames.eu and letting us know of the changes you request or by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at info@badcatgames.eu

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.


?20. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@badcatgames.eu but note that this may limit the service we can provide to you.


21. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard the privacy and security of your information.


Anything else not covered above

22. Use of site by minors

We do not sell products or provide any services for purchase by children and minors, without the consent from a parent or guardian. We do not market any product or service to children.
If you are under 18, you may use our website only with consent from a parent or guardian.

We collect data about all users of and visitors to our website regardless of age but cannot easily collect specific age data. Some visitors may therefore be considered children. Such child users and visitors will inevitably be subject to whatever information, presentation, products or on-site marketing they find.

23. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

24. How to make a complaint

If you are not happy with our privacy policy or if you have any complaint then you should let us know by email to  info@badcatgames.eu. If a dispute cannot be settled by us on your behalf then we hope that you will attempt to resolve any issue  by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

25. Retention period for personal data

Except as otherwise mentioned in this privacy policy statement, we keep your personal information only for as long as required by us:
25.1. to provide you with the services you have requested;
25.2. to comply with other law, including for the period demanded by our tax authorities;
25.3. to support a claim or defence in court.

26. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, please get in touch with us at info@badcatgames.eu.

27. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day that you use our website. We advise you to occasionally check back here and re-read the information especially if it has again been updated.

If you have any questions regarding our privacy policy, please dont hesitate to contact us.